Strategic Quality Management and Customer Satisfaction Paper

An organization that makes an effort to manage part and have cheery customers will have a overcome system that gives the gild a reliable reputation and the ability to be terms efficient. The following will discuss how quality is linked to Riordan Manufacturing?s strategic plan and objectives. An analysis of a process progression plan that Riordan Manufacturing currently uses will also be identified. In addition, examples of the tools and techniques used to measure quality and customer satisfaction inwardly Riordan Manufacturing will be explained. Finally, the group whom has ultimate responsibility for quality assurance will be identified and the extent to which Riordan Manufacturing?s process improvement plan is related to their organization?s strategic plan will be discussed.

Quality link to Strategic Plan and ObjectivesRiordan Manufacturing, Inc. is known as an industry attraction in the field of plastic injection molding operating(a) in a global marketplace. With state-of-the art design capabilities, they realize modernistic plastic designs that have earned international perception and acclaim. Attention to detail, extreme precision and enthusiastic quality control are the hallmarks of Riordan Manufacturing (Phoenix, 2008). Part of Riordan?s mission statement is to stay fresh an innovative and team-oriented work environment, by ensuring employees are well apprised and properly supported. In doing this, they will provide a climate focused on the long-term viability of the company.

Riordan Manufacturing is a customer-focused, quality-driven enterprise which strives continually to improve and compete globally. To compete and grow at that anticipate level, Riordan conducts a very talented and qualified acquisition set of employees to deliver on the goals and expectations set forth. Riordan?s innovative plastic designs have caught the attention of many industries. These innovations cannot be especial(a) only to current products though. In time, new discoveries will need to be made and for this company, creating an environment where creativity and...

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